Refund Policy
Last updated: September 2026
This policy applies to paid Quick Services purchased on Fastlane Founder (e.g. Pitch Deck Teardown) and to The Fastlane Build cohort program. The free Founder's Blueprint and email content involve no payment, so this policy doesn't apply to them.
Quick Services
Before Your First Session
If you request a refund before your first session (single session or multi-session package) has taken place, you'll receive a full refund, no questions asked.
After Your First Session
Once your first session has been delivered, the purchase is non-refundable. This applies to single sessions and to multi-session packages alike, even if remaining sessions in a package haven't been used yet. This is because the core value (our expert time and feedback) has already been provided.
The Fastlane Build
Before the First Cohort Session
If you request a refund before your cohort's first session has taken place, you'll receive a full refund of everything you've paid, no questions asked. If you're on a payment plan, the remaining installments are canceled.
After the First Cohort Session
Once the first cohort session has taken place, the program fee is non-refundable, because your seat can no longer be offered to another founder. If you're on a payment plan, the remaining installments stay due.
How to Request a Refund
Email hello@fastlanefounder.com with your order details (the email you purchased with, and which package or program). Eligible refunds are processed back to your original payment method via Stripe, typically within 5 to 10 business days.
Rescheduling
Need to reschedule a Quick Services session rather than cancel? That's not a refund request. Just email us with as much notice as possible and we'll find a new time.
This Refund Policy is part of our Terms of Service.