Refund Policy

This policy applies to paid Quick Services purchased on Fastlane Founder (e.g. Pitch Deck Teardown). The free Founder's Blueprint and email content involve no payment, so this policy doesn't apply to them.

Before Your First Session

If you request a refund before your first session (single session or multi-session package) has taken place, you'll receive a full refund, no questions asked.

After Your First Session

Once your first session has been delivered, the purchase is non-refundable. This applies to single sessions and to multi-session packages alike, even if remaining sessions in a package haven't been used yet. This is because the core value (our expert time and feedback) has already been provided.

How to Request a Refund

Email hello@fastlanefounder.com with your order details (the email you purchased with, and which package). Eligible refunds are processed back to your original payment method via Stripe, typically within 5 to 10 business days.

Rescheduling

Need to reschedule rather than cancel? That's not a refund request. Just email us with as much notice as possible and we'll find a new time.

This Refund Policy is part of our Terms of Service.